The rep does not seem to be actually reading or understanding my email.Īfter about a week's worth of time, clarifying the misunderstood request, waiting a couple days for a reply, I am about to just give up on Fine Woodworking, which is a shame because I really like the magazine content. I just want to know, is it possible to upgrade from the 2018 version to the 2019 version? If so, how much does it cost, and how do I go about upgrading?Īt this point, I am extremely disappointed with the customer service I have received. We are unable to locate your account using your email address, therefore we cannot issue a refund for your purchase." "Our new archive product, that is currently in development, will work within the new MacOS without issue. This was the reply I received to my clarified query: I replied and explained that there is no account associated with the archive that comes on USB and DVD and that I don't have an annual subscription and again explained that I was asking about if it would be possible to upgrade to the 2019 version and how much it would cost, or do I have to buy the product again. Please give us your account number for further assistance." It was like the person didn't even read my email or understand what I was asking. The customer service person said something along the lines of "We can't find a record of your magazine subscription so we can't help you. I explained the situation, asking if there was an upgrade option given I purchased it 2 months ago and the response was extremely disappointing. I emailed Fine Woodworking customer service last week (as is listed as the contact in the help info for the app). Where can one find the information about upgrading to the 2019 version if one already owns the 2018 version? I purchased the 2018 in September and was unpleasantly surprised when I discovered it would not work with MacOS Catalina. Hopefully Ben Strano will see this and reply.
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